Q: Could you offer free sample for quality test?
A: Sure. We're very happy to provide free samples to our customers, but the shipping cost be paid by our customers.
Q: Can I OEM package?
A:OEM packaging service is approved based on OEM QTY. Labels can also be customized for OEM.
Q: How long should it take can I get the goods after make payment ?
A: Sample Shipment (1-10 kg):
Samples weighing 1-10 kg will be sent via FedEx/DHL/UPS/TNT with door-to-door delivery.
Larger Sample Shipment (within 100 kg):
Sample quantities within 100 kg will be dispatched by express or air freight, and you can expect delivery around 10 days.
Bulk Order (over 1000 kg or 1000 L):
For bulk quantities exceeding 1000 kg or 1000 L, we will prepare the goods within approximately 15 days and send them out by sea.
Q: Can I use my own sea forwarder and do FOB term?
A: Surely, you can use your forwarder to arrange shipment. MudyBio will offer professional service to cooperate with your agent to help the shipment.
Q: Which payment terms are acceptable?
A: T/T, L/C at sight or usance L/C, Western Union, Paypal etc. MudyBio always offer flexible payment term to our partners.
Q:How do you treat quality complaint?
A: First of all, our quality control guarantees that quality is accomplished with the confirmed specification, and we take 100% responsibility for our orders.
Q: How can we trust you?
A: You are always warm welcomed to visit us at any time. Before we start B2B, MIC has audited our company on-spot and approved our credit.
Q:Do you test all your goods before delivery?
A:Yes, we have 100% test before delivery.
Q: why should you buy from us not from other suppliers?
A: 1.Professional experience; 2.OEM and ODM service; 3. Quality control; 4.Package diversity; 5.Flexible MOQ; 6. Fast delivery; 7. After-sales service .